My latest TmNet bill came with this thank-you-and-we’re-kinda-improving-our-service-but-please-pay-your-bills-on-time sheet. Honestly, I think TmNet could have done better. They should have at the very least checked whom they were sending the leaflet to. Because the main intention/stress on this leaflet is the bill-payment reminder. (Hence, only ONE paragraph on their ‘appreciation’ to subsribers, and THREE paragraphs on bill-payment – reminder, consequences of late or missed payments and payment methods.)
My point is, there are many subscribers who pay their streamyx bills on time or even the very day the bills delivered to their mailbox. Uhum, like yours truly! Bah! So, I must say, I am rather offended by this unnecessary reminder. TmNet could have checked subscribers’ bill-payment records and send the leaflet only to those who need such a ‘wake-up call’.
Reminders aside, how does TmNet reward those who do pay their bills on time and those who never miss paying their bills? They say positive reinforcement is better than the negative. Aren’t rewards more motivating than punishments? Put lah some carrots at the stick-end, tak ke? TmNet punya public relations people takkan tak belajar Psychology ke Sociology kot.
Questa è Enida 
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