Questa è Enida

This is actually what I wrote on Yahoo Messenger to my lil sis this morning to mengadu domba. But then I thought, hmmm…it is a story in itself, I might as well cut, paste and post. Here:

I went shopping secara solo last week and bought Kitreena an Arena swimsuit kat Parkson Subang Parade. At home, cuba punya cuba, juuuuust fits her now. Pakai pool diaper nampak lah sendat sket. So, saya cuba lah nak tukor kat Parkson OU on Saturday. You’d think all Parksons are Parksons lah kan. Zaapppppp! Wrong!

I went to Arena department Parkson OU, saleslady tu mulanya ok je sebab I didn’t tell her upfront that I bought mine at Parkson SUBANG PARADE. But bila dia siap tanya siapa yang served me…huh? I thought, what difference does it make? Dan apakah the relativity theory nya di sebalik soalan itu? So I told her that I bought it at another Parkson only two days earlier. “Ohhhh!” she said, “Tak leh tukar sini, kena pegi balik Subang Parade sebab the bill is over there.”

I know for sure Subang Parade Parkson tak de size 24 (I bought size 22), while Parkson OU tu did have the size 24. I was even willing to amik yang ada stain kat lengan pun swimsuit tu, and kasik dia my size 22 with all the tags in tact, no stain-stain one. Nope. She said “Cannot lah, can’t help.” So I said not a word more. Gave her a sigh and shook my head, kasik balik dia punya treasured size 24 Arena swimsuit yang ada stain on the sleeve, took back my size 22 and walked away.

The thing is I had expected that to happen. But my problem is I always give these business people here the benefit of the doubt, and I’m always willing to try and see. Sudahnya saya jugak yang kechiwa. But seriously…what is so hard about exchanging an item when it is already paid for? The price-tag and info-tag are all in tact, the receipt is at-hand-in-hand, and we are talking about the same bloody items (only differ in sizes) and the same bloody outlets!

No!
If it’s too easy, it’s impossible! Many Malaysian businesses agaknya just enjoy doing it the hard way. If the consumers’ rights are vague, and the information about these rights are not easily accessible to them…hey, let’s screw them silly consumers lah! If they complain, print on the receipt in the smallest font possible that goods sold are NOT returnable, exchangable, refundable. Muahahahahaa!

And again, seriously…how and where do I get information on my rights as a consumer here ah?