Sungguh saya merajuk dan terkilan hati dengan De’Alfa Boutique, Metro Kajang. Sungguh-sungguh saya merajuk. Beberapa malam sebelum Aidilfitri menjelang, berdua dengan Kar Cher saya ke De’Alfa berbelanja sakan. For each year I was away (nine years altogether) and deprived of baju kurung, tahun ini saya sungguh-sungguh pulak membalas dendam. Selain sepasang yang saya beli di Dang Anum Boutique, the rest were from De’Alfa.
So you can imagine lah kenapa saya terkilan. Kar Cher and I parted with almost two grands within two nights, and De’Alfa doesn’t mind losing our business (?) I even bought Bibik dua pasang baju kurung from De’Alfa (sila lihat gambar – to prove a point – betapa ayunya Bibikku berbaju kurung biru muda Raya tahun ini).
Dua pasang baju Kar Cher nak saya tukar dari Large ke Medium size. Dan sepasang baju saya, nak saya tukar ke jenis yang lain – not minding topping up or even ending up at double the price. But De’Alfa just waved me away – no understanding, no compromise, no negotiation…no mercy!
“Oh, kita dah audit stock. Tak boleh tukar dah. Sampai malam Raya je boleh.”
But I got a different story from De’Alfa Tesco Ampang.
“No no no, tak boleh dah. Kalau you beli lepas Raya ok. Kalau sebelum, dah tak leh.”
Saya begitu terkilan dan berkecil hati sampai tak terucap Terima Kasih. Saya jarang begitu. Tapi kali ini betul-betul saya tersinggung dan berjauh hati. I could have lied when they asked if I had bought it after Raya or before. There was no way they or I could prove it. There was no receipt issued for any transaction at any branch. Saya berlalu pergi dengan rajuk yang sungguh dalam. Rasanya sampai di sinilah saja saya berbelanja di De’Alfa.
Patahlah hati terus merajuk,
Merajuk sampai ke hutan belukar;
Hati yang panas kembali sejuk,
Burung terbang balik ke sangkar.
Questa è Enida 
May I add that the boss is kinda cute looking, he he he. So it’s worth going up to the boss. Very soft spoken too.
I dealt with the female workers, Wiz. Went really early in the morning, the boss wasn’t there yet masa tu. But I am determined now to singgah the one at Tesco Ampang today, get the baju’s exchanged, buy a few more, and then…go back to Metro Kajang and talk to the boss sambil waving the baju’s depan hidung those female staff. How’s that for a revenge, uh…I mean for customer service!
Enida, did you deal with the boss himself or with the female workers? I had some sort of the same problem and went to one of budak yang kerja kat situ. Memang susah nak deal dgn depa, but I was lucky that day coz the boss was around and he was very nice and I got my change. I was at the De Alfa Metro Kajang.