When Mom called and asked me to get a spinometry yesterday, what came to my mind was the word I got so familiar with lately, spinosaurus. Thanks to Kitreena, her thematic terms and Australian International School. I had no idea what it would look like and for some reason, I imagined some little medical tool with springs attached. And no, the springs won’t get Mom bouncing out of the hospital bed and into the Hundred Acre Woods. Not so soon, anyway.
So I speedwalked to the HUKM Pharmacy to grab one.
And no, it wasn’t a speedily simple task getting a spinometry, meh sini akak nak citer. Dah lah pharmacy nya tak cukup letrik, lampu malap. Shelves…banyak lagi shelves khutubkhanah desa kampung Sri Ketumbit Kerdau nun. There is one tiny counter (high-to-the-chest kind) with four pharmacists attending to customers. Well the counter is tiny lah jadinya to accommodate four people.
Two lanes were visible by the labels hung from the ceiling: “Kaunter Bayaran” and “Kaunter Pertanyaan”. So, naturally and wisely I went to the “Kaunter Pertanyaan” lah to mengajukan pertanyaan bagaimanakan rupa spinometry tersebut, berapakah harganya dan adakah spinometry tersebut dijual disitu.
As I was lining up behind one gentleman came one perfectly healthy man who was definitely not a gentleman lah cutting the line like he did. And then came another, and then another. I looked at them dengan jelingan maut tak hingat punya. But none dared to look at me and the bagak stroller right in front of me. Siap melangkah angkat kaki paras pinggang ni nak mengelak the stroller! They think it was my HOBBY kah to just stand in a pharmacy and watch the world go by and mempersilakan semua orang potong my queue?
The same thing happened at the “Kaunter Bayaran” queue. Everybody was handing in their prescription slip and nobody waited for their turn. What the third rock from the sun was going on here? The problem was, the pharmacists said nothing about it, didn’t ikut turutan who got there first to buy something ka, to just melangut ka, to rob the shop ka. Tapi kononnya, “Ye puan?”, “Ye encik?” addressing the customers ever so protocolly correct lah kan.
So I had to say something, politically correct lah of course. “Excuse me? What’s going on here? I got here first and no one is lining up. It’s just not fair.” Short and simple. And here’s what one of the pharmacists said to my pertanyaan ‘ada berapa barisan ni sebenarnya?’…”Entahlah, saya pun tak pasti.”
Huuuuaaaaaaattttt? My eyes yang dah lama tak terbeliak ni tiba-tiba jadi terbelalak beyond comprehension! I mean, how could you ‘tuanpunya kedai’ say that you are not sure ada berapa barisan people can berbaris to get to the two counters? Well, that’s not the end of my keterbeliakan. Without solving the queueing issue, the pharmacist just asked, “Puan nak apa?”
Tanpa mau mencipta adegan yang tak hingin anda lihat di HUKM Pharmacy tersebut, akak pun without dilly dally cakap je lah nak beli spinometry. And guess what ladies and gentlemen, the aforementioned pharmacist dengan penuh perasaan nya berkata, “Hah, masuklah barisan untuk Kaunter Bayaran!”
So, tuan-tuan dan puan-puan board of the juries…
I thank you for understanding why I feel the way I feel these days and why I need to get the FITCH jacket. With this, I rest my case. In peace. Whatever peace is.
Memang pun. That’s why I have long believed in this, “The greatest consolation in life is to speak one’s mind.” Daripada simpan-simpan, makan hati, makan diri, makan dalam…baik buat-buat tanya “What’s going on here?” Padahal tau dah perangai orang kita ni yang tak reti nak tunggu giliran kalau tak bernombor. That’s why post office sekecik-kecik post office kat Ulu Banat pun kena ada sistem nombor. HUKM might want to organize lawatan sambil belajar to IJN lah one of these days. It’s not great, but better.
I sound like a person who is almost impossible to please, don’t I? Eeeesssyyy Enida.
when i think of people who die oh-so-suddenly due to stress, i try to cool myself down as much as possible if things like that happened….
eventhough, ikutkan hati nak sepak terajang je semua org! hahahaha…
Thanks Dee, kerana begitu setia menunggu cerita iklan Kitreena. Saya ni pulak banyak benor commercial breaknya tak sempat nak blog about it YET.
Wiz, tu lah sebabnya I left it the way I did. Our people ni mostly memang friendly and have good intention. But when it comes to customer service, belajor tinggi-tinggi pun tak reti2 nak bagi jawapan yang menyejukkan hati pelanggan. Tapi hebat sangat Piagam Pelanggan nye. That’s why lah maleh nak interpret-misinterpret lelebih sangat; as to get to the bottom of it and to ‘get’ our people’s way of being friendly tu, sempat I drown in my own piss dulu (so to speak). Silap-silap, kalau telinga pun boleh terbeliak…terbeliak dah 180 degree.
Enida, please dont terrbeliakkan your eyes if I feel like laughing k. Funny la cerita awak, it may not be funny then, I know I know. HUKM tu memang mcm tu. I taught there for almost three years, I know how they operate. Hang in there k. The staff there are some misinterpreted lot. They are actually friendly.
Aduhai! Sampai bila agaknya kedai-kedai kat Malaysia ni akan improve their customer service.
Anyway, nanti I cari FITCH jacket kat auckland ni … he he he
Btw, apa cerita Kitreena? Tak sabar nak dengar experience dia nak masuk tv nih!