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When someone calls you and complains, listen. Don’t argue. Don’t make them wrong. As long as you can remain neutral, you will resolve the issue and win a friend. This same principle works in every aspect of your life. It may be a challenge to do, because you have to keep your ego in check. You’ll want to be right. Regardless of whether you are, be quiet. You’ll win the argument if you don’t argue. Besides, arguing just escalates the argument. Neither of you will win, and you’ll lose a customer or friend or mate for life.
~Joe Vitale
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Argue
July 29, 2012 by Enida
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