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Maklum Sajalah

What exactly is our problem with the word ‘complain’ ha? I mean, really! (Here’s another ‘I mean, really!’ post from Enida.) True enough. The denotation and connotation of the word complain doesn’t always give us that positivity we are hoping for from the word feedback. As a matter of complaining right now, complaining is never a nice thing to do – though many adopt it as a hobby. Well, that said, why don’t we use the term feedback when we complain?

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Like…
“Uh, Encik Nazib. Saya nak bagi maklumbalas sikit lah Encik Nazib. Tayar belakang kereta ni dah agak botak saya rasa. Hujan rebas sikit aje saya dah mengalami hydroplaning yang agak menggerunkan di Lebuhraya Duke semalam. Oleh kerana saya dah sewa kereta ni selama 6 minggu dan kebelakangan ni baru terasa sebab banyak hujan, rasanya baik saya maklumkan Encik Nazib ni.”

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Encik Nazib yang muda rumaja lagi ramah mesra di HAWK Rental Car KLIA was very appreciative and grateful that I took the time to mention about the worn and bald tyres, though I was practically running over the speed limit to board the flight to Moscow. And I had sisters waiting for me at The Eden for our last sip-a-tea session this season. A feedback wouldn’t make me miss my flight, nor would it make me miss my sisters. I will miss them gals no matter what.

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But then, just imagine had I said:
“Uh, Encik Nazib. Saya ni nak merungut lah. Tayar belakang kereta ni dah botak chin. Bila nak tukar ah? Encik Nazib tak periksa dulu ke tayar-tayar ni sebelum sewakan kereta-kereta pada penyewa-penyewa sekalian? Lain kali periksa betul-betul dulu boleh? Kalau kemalangan lah saya itu hari disebabkan fenomena hydroplaning, saya saman Encik Nazib dengan Encik  HAWK sekali. Ada fehemmm?”

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Oh I am so exaggerating it! But really, the word complain or merungut gives me this mood to irritate and annoy everything that moves in front of me. Especially if this everything has two legs and wears a name tag. After all… it is day and night between rungutan dan maklumbalas.  Affirmative?

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