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Archive for the ‘Service’ Category

Maklum Sajalah

What exactly is our problem with the word ‘complain’ ha? I mean, really! (Here’s another ‘I mean, really!’ post from Enida.) True enough. The denotation and connotation of the word complain doesn’t always give us that positivity we are hoping for from the word feedback. As a matter of complaining right now, complaining is never a nice thing to do – though many adopt it as a hobby. Well, that said, why don’t we use the term feedback when we complain?

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Like…
“Uh, Encik Nazib. Saya nak bagi maklumbalas sikit lah Encik Nazib. Tayar belakang kereta ni dah agak botak saya rasa. Hujan rebas sikit aje saya dah mengalami hydroplaning yang agak menggerunkan di Lebuhraya Duke semalam. Oleh kerana saya dah sewa kereta ni selama 6 minggu dan kebelakangan ni baru terasa sebab banyak hujan, rasanya baik saya maklumkan Encik Nazib ni.”

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Encik Nazib yang muda rumaja lagi ramah mesra di HAWK Rental Car KLIA was very appreciative and grateful that I took the time to mention about the worn and bald tyres, though I was practically running over the speed limit to board the flight to Moscow. And I had sisters waiting for me at The Eden for our last sip-a-tea session this season. A feedback wouldn’t make me miss my flight, nor would it make me miss my sisters. I will miss them gals no matter what.

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But then, just imagine had I said:
“Uh, Encik Nazib. Saya ni nak merungut lah. Tayar belakang kereta ni dah botak chin. Bila nak tukar ah? Encik Nazib tak periksa dulu ke tayar-tayar ni sebelum sewakan kereta-kereta pada penyewa-penyewa sekalian? Lain kali periksa betul-betul dulu boleh? Kalau kemalangan lah saya itu hari disebabkan fenomena hydroplaning, saya saman Encik Nazib dengan Encik  HAWK sekali. Ada fehemmm?”

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Oh I am so exaggerating it! But really, the word complain or merungut gives me this mood to irritate and annoy everything that moves in front of me. Especially if this everything has two legs and wears a name tag. After all… it is day and night between rungutan dan maklumbalas.  Affirmative?

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Cheng Ho Em Ho?

Oooookayyy! Enough of my appetizing and tentalizing everyone with my Cheng Ho adventure. Yes, I went back to Wangsa Delima to give Amy Search, his Mr. Doorknob and the chain-locked door a second chance. Since I claimed myself as a non-judgemental person that I am… I do honor my words. I did. I gave ME a second chance.

 

My Lil Sis and I ordered:
1. Steamed Siakap Cheng Ho Style
2. Crab Salted Eggs
3. Tofu in Sizzling Plate
4. Kailan Belacan

 

Let’s just say all the positively good things first aye? The verdict:

Crab in Salted Eggs SauceThe best dish was Crab Salted Eggs! It is worth going back to Cheng Ho for, I must vote. With its rich sauce coating the fresh and sweet crabs, it was very different from what I have had. I am not sure if the original Chinese version would use karipulai the way many restaurants in this country would prepare Butter Prawns. But I am in the acceptance of Malaysianized Chinese dishes here. I’ll order this when I am in Beijing next.

 

Cheng Ho Steamed SiakapThe other three dishes were so-so. The Steamed Siakap was nothing more than a steamed fish with some poured-on asam pedas-like sauce. We didn’t enjoy bites of under-cooked chili sauce or gravy with the chili seeds still crunchy. There wasn’t any taste to begin with, let alone to finish with. Maybe we should’ve gone for fried Siakap instead of steamed. But it was supposed to be a matter of sauce, of course.

 

Tofu in Sizzling PlateThe Tofu in Sizzling Plate was nothing to brag about – a bit too runny for us, and we did not fancy the frozen vegetables (diced carrots, corns and green peas) in it! I usually associate those frozen bagged vegies with cheap fried rice at cheap restaurants. And oh, was the sizzling plate supposed to be sizzling when it got to our table? If it was, it uh… didn’t.

 

Kailan BelacanFor the Kailan Belacan, I think the most polite way for me to put it is that it was not as memorable as the same plate you can get at Bangi Golf Resort, Bandar Baru Bangi. Perhaps it wasn’t Chinese enough for a comparison, but not many Kailan Belacans can go wrong. While this one at Cheng Ho did not go wrong, it didn’t go home with me for its taste either. I wouldn’t shout about how ordinary it was, nor was it something to shout about.

 

When we got the bill of RM122.22, Lil Sis and I were more excited about the nice number 12222 it amounted to than the big tapau bag Lil Sis was taking home. Uh, naaa… none for me thanks. I was by then very very excited about a phone call from my bestfriend, Chin, dinner with another bestfriend, Lish (at a restaurant in front of Mrs. X’s house) and breakfast at the Lawn with another bestfriend, Tuan Nor, the next morning. Told ya I was fully booked!

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Tally Me Banana

Grilled Banana B1

  Grilled Banana B2

Since Cheng Ho was closed on Friday, we walked over to Studio Cafe, two doors away south, and settled for simple but nice lunch. Nothing to shout about, but desserts were pretty good. This is Studio Cafe’s Grilled Banana with Strawberry Sauce. We didn’t know that Zahid was the owner until we mispronounced their Nasi Goreng ZA8 as ZAID and were corrected by the restaurant’s two very attentive and friendly waiters. Not that it matters who owns what. It matters who runs it.

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Cheng Em Ho

This is not intended as a free publicity for Amy Search’s restaurant – negative or otherwise. As personal as this blog is, this post is my way of documenting my own view. And since my comment on Facebook: “Enida is disappointed with Cheng Ho Restaurant”  triggered quite a few curious responses, I thought I should write the whole story. The whole true story. My truth. Nothing but the truth – Enida’s version.

 

Wednesday July 8th, I called the restaurant at 03-4149 6094 to make a reservation for five people for lunch on Friday July 10th at 1230hrs. Not only that I had to repeat myself four times with the date, the day and time we were coming, I had to state the date, the day and the time and the number of people the reservation was for. There! I even repeated myself here! That’s how annoyed I still am with the whole experience. But behold! They do NOT take reservation for less than 8 pax. Thank you very much!

 

Yes, you heard me right. If you are heading to the restaurant, located at the commercial area right behind Wangsamaju Carrefour, you either walk in or gather 7 other people who coincidentally feel like eating Islamic Seafood at the same time as you do. Otherwise, try to guess when they are not busy. Also, yes… you can walk in without any drop of sweat under you arms if you can find parking around the area. The best is to just park at Carrefour and walk down – if it is not raining.

 

But again, behold! I am not writing this just because I had an annoying conversation with the doorknob Amy Search hired to take calls at his restaurant. I don’t give up that easily. So I gathered two sisters, two kids, a husband and a maid to Cheng Ho Restaurant on Friday July 10th at 1215hrs even though we were short of one person to make the quorum. And guess what? The restaurant was CLOSED! Imagine if I had gathered 8 people and the reservation was made.

 

What Mr. Doorknob did not tell me on the phone – after repeatingly asking me the day, the date and the time I was coming – was that Cheng Ho Restaurant only opens between 1700-2300hrs on Fridays! (That is 5pm-11pm ladies and gentlemen! Where got lunch?) But why oh why did Mr. Doorknob say nothing when I said I would have liked to come for lunch on a Friday? Hello? Anybody there?

 

I can rationalize that he might have forgotten that they don’t open for lunch on Fridays. Yeah right! It is, after all, a Chinese Islamic Seafood restaurant. The Seafood might want to do their last Friday prayers in China before being grilled and end up on my plate. Completely understandable! Or maybe, just maybe, Mr. Doorknob just got hired by Amy Search on the very day I happened to be calling. He hadn’t worked long enough to know Friday lunch is non-existent. And I can give this Mr. Doorknob, Mr. Amy Search and the restaurant all the benefit of the doubt I want, to soften the impact of my own disappointment. Yes, I can. But hey, you don’t get a second chance to make a good first impression you know.

 

So there I was, standing in front of Cheng Ho Chinese Islamic Seafood Restaurant at 1215hrs on Friday having gathered two sisters, two kids, a husband and a maid… praying that maybe, just maybe someday I would gather enough interest in Cheng Ho Restaurant again. Or maybe, just maybe… I should do that before I leave for Moscow this Wednesday – just to prove to myself that Cheng Ho is after all… ’em ho’. 

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Please Mr. McGee

I mean, really! (I don’t start my sentence with “I mean” very often. In fact, I very seldom use the phrase ‘I mean’. You won’t like me when I start my sentence with ‘I mean’ though. Really! And if my ‘I mean’ is followed by the word ‘really’… oh boy! You won’t like me when I say ‘really’ after saying ‘I mean’ either. And I really mean it!)

Like how many Customer Service Assistants or Careline Assistants at Celcom do you have to speak to before they treat you like they care? (Oh, I don’t usually start my sentence with the word ‘like’ either! I think you know me by now and you can tell how incredible Celcom can be. And I don’t mean incredible here in a good way. So please lah Mr. McGee!)

My Celcom Mobile Broadband refused to get me connected to the networld yesterday. Now, don’t start it by asking if I had paid April or May’s bills or not because I did even when I wasn’t using it, and even when I was in Moscow. I was prepared. But I was really not prepared to be tossed around like I don’t know my numbers. Not on the phone, not at the end of a frustrating day, not ever!

It took me FOUR Celcom Careline Assistants to be understood that I could not get connected! The 1st Careline Assistant bounced me back to the main menu to press number 3 for assistance regarding the Mobile Broadband. But that was exactly what I had done! I had pressed number 3 to have spoken to the 1st Assistant in the first place. Strange! But ah well, I did as instructed nevertheless.

When I spoke to the 2nd Assistant, she wired up a new story saying that oh, Celcom had updated the IVR Menu and Broadband was no longer number 3, it was number 2. So I was instructed to press number 2 and was bounced back to the main menu. I trusted her. I did press number 2 this time even though I knew for sure number 2 option was for 3G, GPRS and MMS. And guess what? It was an option for 3G, GPRS and MMS. No broadband. Uh, hello?

So I spoke to the 3rd Assistant who assisted me by telling the same story the 1st Assistant told me. Press number 3. But this time she said she wasn’t going to send me back to the main menu, she was going to be very caring and very helpful and connect me directly to number 3. And voila! I spoke to the 4th Assistant, to whom I had to tell the whole story again. Yes, the whole story, nothing but the whole!

Glory to Celcom! What a wonderful service!

The 4th Assistant gave me what the 1st and the 3rd Assistants did. But I had gotten smarter and pissedoff-er by then and told him nope! I wasn’t going to let him show me a siaran ulangan. I would take no re-run from no assistants. He either helped me or admitted that he was as smart as donkeys all three of his colleagues who had crossed my path before him.

So he tried to be helpful, this Mr. 4th Assistant. When all his suggestions proved to be unsuccessful, he was even willing to wait for me to turn the netbook off, unplug my Huawei, plug it back, turn the netbook back on… yeah, the whole nine yards and a quarter! I said, forget it. As it was, all his ‘help’ was rather incredible to me.

He actually asked me to go to ‘Choose Connection Type’ and instead of ‘GPRS Preferred’, opt for ‘3G Only’. After that, change the ‘Choose Network’ to ‘Manual’ instead of ‘Auto’. And then, he asked me to try everything else. When that didn’t work, he asked me to change everything back to the original setting. Huh? Hello bellow? Adeke?

Of course nothing happened!

I was smiling all throughout the phone conversation last night and with all FOUR Celcom Careline Assistants. Careline? Careline? Care? Please lah Mr. McGee. Or Ghee Blend or whoever you care to claim you are. Care? I mean, really?

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This synopsis of a horror movie left me in stitches:

Jessy, Jovan, Titaz, Kaila and Brian are friends and also medical students. They are joining an observation of anatomy practical in a hospital. There, they find a morgue which has been closed forever, but they enter it and without knowing by them, there is a female body is hidden inside it.

Since then, one by one from them face disturbances from the ghost. They find out her named Jasmine. A village girl whose pursue her dream to become a famous singer in Jakarta. However because of her careless, Jasmine was pregnant finally died tragically. Mysteriousness made Jasmine rise from the death after gave birth. However Jasmine and her baby finally died.

Are Jessy, Jovan and Titaz succeeding in solving this invisible creature? When they begin to find out the way to return Jasmine’s soul in piece, they must sacrifice one of them to die.

Kudos to TGV for saving quite a bit of money by NOT hiring a copywriter/translator whose English is, at least, acceptable. Now I am in awe.

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